Shipping policy

Welcome to TrenzLive. We are committed to delivering your orders quickly, safely, and efficiently.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on Sundays or public holidays.
During sales, festivals, or high-demand periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

Metro Cities: 3–7 business days
Other Cities & Towns: 5–10 business days
Remote Locations: 7–14 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges are displayed during checkout before payment.
We may offer Free Shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable). You can use this tracking number to monitor your shipment.

Delivery

Please ensure that the shipping address and contact details provided are accurate. TrenzLive is not responsible for delays or failed deliveries caused by incorrect customer information.

Delayed Shipments

While we strive to deliver all orders on time, delays may occasionally occur due to courier issues, weather conditions, natural disasters, strikes, or other circumstances beyond our control.

Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please contact us within 48 hours of delivery. Include your order number and clear photos of the package and product so we can assist you promptly.